Call Diversion Setup Help

It's that time of year that we will be asked how to divert calls to mobiles over the holidays.

These are a couple of common codes. Otherwise, customers need to call their carrier and possibly request call forward as a feature, this may apply for SIP customers.

Telstra PSTN Customers

• Lift handset press line 1 wait for tone.
• Enter *21 followed by the number you wish to forward to then #.
• Eg. *21 0400 000 000# then hang up
• Hang up
• To turn it off again. Lift handset, wait for tone. Enter #21# and hang up.

Telstra DOT Customers

May not work on all DOT services

1. Lift handset press line 1 wait for tone.
2. Enter *72# followed by the number you wish to forward to. Eg. *72# 0400 000 000 then hang up
3. Hang up
4. To turn it off again. Lift handset, wait for tone. Enter *73# and hang up.

Optus

Turn diversion on:

• Listen for a dial tone
• Dial *78
• Enter the phone number you want to divert to (including the area code for Fixed Line numbers)
• Listen for two short beeps (this confirms the diversion is active)

Turn diversion off:

• Listen for a dial tone
• Dial #78
• Listen for two short beeps (this confirms the diversion is removed)