Call Diversion Setup Help

17 December 2019 

Call Diversion Setup Help  main image Call Diversion Setup Help  image

Its that time of year that we will be asked how to divert calls to mobiles over the holidays.

 
These are a couple of common codes otherwise that customer need  to call there Carrier and possibly request call forward as a feature , this may apply for SIP customers.
 
Telstra PSTN Customers 
 
 
  • Lift handset press line 1 wait for tone.
  • Enter *21 followed by the number you wish to forward to then #. 
  • Eg. *21 0400 000 000# then hang up
  • Hang up
  • To turn it off again. Lift handset, wait for tone. Enter #21# and hang up.
  •  

Telstra DOT Customers

may not work on all DOT services

 

  1. Lift handset press line 1 wait for tone.
  2. Enter *72# followed by the number you wish to forward to. Eg. *72# 0400 000 000 then hang up
  3. Hang up
  4. To turn it off again. Lift handset, wait for tone. Enter *73# and hang up.
 
Optus

Turn diversion on:

  • Listen for a dial tone
  • Dial *78
  • Enter the phone number you want to divert to (including the area code for Fixed Line numbers)
  • Listen for two short beeps (this confirms the diversion is active)

Turn diversion off:

  • Listen for a dial tone
  • Dial #78
  • Listen for two short beeps (this confirms the diversion is removed)

 

Databox.net.au 


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