Warranty Policy

Phone System, Handset and Parts Warranty

At Telephone Wreckers, we want you to be really happy with your purchase. We believe in the quality of the brands and products we supply and refurbish. That’s why Telephone Wreckers offers up to a 2 year warranty on all second hand digital business phone handsets, phone systems and parts. New parts are covered as per the manufacturers’ specifications and warranty guidelines.

We offer a replacement or repair with our warranties, depending on your product and circumstance. If you are unhappy or are experiencing issues with your purchase, please contact our staff first on 1300 665 970 to arrange a replacement or repair. Shipping must be paid by the buyer or physically returned to our Loganholme store.

Refurbished Digital Phone Handsets

Telephone Wreckers offer a 2 year warranty on refurbished digital business phone handsets. If you experience any issues with your phone handset during this period we will replace or repair the product, free of charge.* 
*Buyers must pay for shipping or drop the item at our Loganholme store.

Plantronics Headsets

Plantronics commercial headsets and products are protected by a two year warranty. Non-commercial products and headsets are covered by a one year warranty. If the product is not returned unopened in original condition for a refund, replacement only is available. No repairs. Replacement is at the discretion of the manufacturer.

A 90 day warranty period applies to refurbished headsets.

Refurbished Phone Systems and Parts

We back all of our refurbished products with a 2 year warranty and guarantee*. If you are unhappy or experiencing any issues with your second hand business phone system or handset within the first 30 days, we will provide you with a refund. After this period you will be subject to the replacement or repair warranty for phone systems and parts.
*Excludes batteries and and power supplies. A 90 day warranty applies to these items.

New Phone System Parts

The majority of our new phone system parts come with a twelve month warranty. The duration of cover for each new phone system part is subject to the brand manufacturers terms and conditions. Replacement, repair or refund will be at the discretion of the manufacturer unless stated. Shipping costs may not be covered by the manufacturer.

Warranty Terms and Conditions

In all circumstances, warranty is voided by intentional damage or personal attempt to repair or modify the product. Removal of any serial numbers, stickers or official product seals will void the product’s warranty. Warranties do not cover accidental damage. Products which are sent for repair may instead be replaced by refurbished products of the same type rather than being repaired. Refurbished parts may be used to repair the products, especially in the case of pre-refurbished goods. Any replacement or repair of the product or a part does not extend or restart the warranty unless negotiated prior.