The Pros and Cons of Desk vs Cordless Office Phones

Author: Paige  

30 January 2023 

The Pros and Cons of Desk vs Cordless Office Phones main image The Pros and Cons of Desk vs Cordless Office Phones image

When it comes to office phone systems, choosing between a desk phone and a cordless phone can be challenging. Both types of phones have pros and cons, and the best option for your business depends on your specific needs and requirements. This blog will explore the key differences between the desk and cordless phones and help you determine which type is best for your office.

Desk Phones: Pros and Cons

Desk phones are traditional, hard-wired phones that sit on a desk. These phones are popular in office environments due to their reliable and consistent call quality. Desk phones also offer a range of advanced features, such as conference calling and call forwarding, making them an ideal choice for businesses with multiple employees.

One of the key benefits of desk phones is their reliability. With a desk phone, you don't have to worry about a weak signal or battery life. They are also less prone to damage, making them a cost-effective option in the long run.

Another advantage of desk phones is their advanced features. Many desk phones have various functions, including conference calling, call forwarding, and waiting. These features can make it easier for businesses to manage their calls, especially if they have multiple employees.

However, desk phones also have some disadvantages. For example, they are not as mobile as cordless phones, which can hinder employees who need to move around the office. Additionally, desk phones are more difficult to set up and complex than cordless phones.


  • Durability: Desk phones are known for their durability and longevity. They are built to withstand daily use and can last several years without needing to be replaced.

  • Clear Sound Quality: Desk phones are connected to a traditional phone line and do not rely on Wi-Fi or other wireless signals. This results in clear and reliable sound quality, even in areas with weak signal strength.

  • Cost-effective: Desk phones are typically more affordable than cordless phones, making them a great option for businesses on a budget.


  • Limited Mobility: Desk phones are designed to be used in a specific location and do not offer the flexibility of cordless telephones. If you need to move around the office or work from a different location, you must bring the phone or purchase additional handsets.

  • No Intercom: Desk phones do not have an intercom function, making it difficult to communicate with colleagues in different office parts.


Cordless Phones: Pros and Cons

Cordless phones, as the name suggests, do not have a cord and are powered by batteries. They offer greater mobility than desk phones, allowing employees to move around the office while on a call. This can be particularly useful for businesses with a sales team or customer service representatives who need to move around while on the phone.

Another advantage of cordless phones is their ease of use. Cordless telephones are typically less complex than desk phones, making them an ideal choice for businesses that don't need a lot of advanced features. They are also easier to set up and can be used right out of the box, making them a good choice for small businesses or home offices.

However, cordless phones are not without their disadvantages. For example, the call quality of cordless phones can be affected by interference from other electronic devices, such as Wi-Fi routers or microwave ovens. This can lead to a weak signal and poor call quality, which is frustrating for employees and customers alike.

Battery life is another consideration with cordless phones. Unlike desk phones, cordless phones rely on batteries to function, which can be a drawback for businesses that require long phone calls. Additionally, cordless phones are more prone to damage and can be more expensive to replace than desk phones.


  • Mobility: Cordless phones can move freely around the office and take calls from anywhere. This is a great feature for businesses with employees who need to move around frequently, such as retail, hospitality, or healthcare.

  • Intercom: Cordless phones often have an intercom function that allows employees to communicate easily with one another, regardless of their location in the office.

  • Multiple Handsets: Cordless phones typically come with multiple handsets, making it easier for employees to work from different locations and for businesses to expand their phone system as needed.


  • Signal Interference: Cordless phones rely on a wireless signal to transmit calls, which can be susceptible to interference from other wireless devices in the office. This can result in poor sound quality or dropped calls.

  • Battery Life: Cordless phones require regular battery charging, which can be inconvenient and disruptive to work. Additionally, if the battery dies, you will not be able to make or receive calls.


Which is Best for Your Office: Desk Phones or Cordless Phones?

Ultimately, the best type of office phone for your business will depend on your specific needs and requirements. For example, a desk phone may be the best option if you need advanced features and reliable call quality. On the other hand, if you require greater mobility and ease of use, a cordless phone may be the way to go.

Overall, Both desk phones and cordless phones have their advantages and disadvantages. Desk phones offer durability and clear sound quality but lack mobility and intercom function. Cordless phones offer the flexibility of mobility, the intercom function, and multiple handsets but are susceptible to signal interference and require regular battery charging.

When choosing the right phone system for your business, you must consider your specific needs and requirements. At Telrex, we understand that every business is different. We partner with the most popular phone systems brands, such as New NEC, Refurbished NEC, and LG Ericsson, to provide customised phone system solutions. Whether you need a desk phone, a cordless phone, or a combination of both, we are here to help you find the right solution for your business.

Contact us at 1300 665 970 or email us at to learn more about our products and services.

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