Guide to Landline Phone Systems for Small Businesses

Author: Paige  

4 September 2023 

Guide to Landline Phone Systems for Small Businesses main image Guide to Landline Phone Systems for Small Businesses image

In today's fast-paced business world, effective communication is paramount. Whether you're a startup or an established small business, having a reliable phone system is crucial. But with so many options available, how do you choose the right one? 

In this guide, we'll explore the various landline phone systems for small businesses, answer some common queries, and delve into the offerings of Telrex, a leading provider of business telephone solutions.


The Evolution of Business Phone Systems

Over the years, business phone systems have evolved from simple landlines to sophisticated digital and IP-based systems. Understanding this evolution can help businesses appreciate the advanced features and capabilities of modern systems. From the rotary phones of the past to the VoIP solutions of today, the journey of business communication has been remarkable. 

This evolution has been driven by the need for better connectivity, clearer voice quality, and more advanced features to enhance business operations.


What Phone System Solutions Are Available for Small Businesses?

Small businesses have a plethora of phone system solutions to choose from:

  • Traditional Landlines: These are the standard phone systems that most people are familiar with. They use copper lines and are provided by local or regional phone companies.
  • VoIP (Voice over Internet Protocol): This system uses the Internet to make calls. It's flexible and often more affordable than traditional landlines.
  • PBX (Private Branch Exchange) Systems: These are private phone networks for your business. They can be traditional or IP-based.
  • Cloud-Based Phone Systems: These are hosted by third-party providers. They offer features like call routing, voicemail, and call recording.


How Do I Get a Phone Line for My Business?

Getting a phone line for your business is straightforward:

  • Determine Your Needs: How many lines do you need? Do you require advanced features like call forwarding or conference calling?
  • Choose a Provider: Companies like Telrex offer a range of solutions, from refurbished telephones for budget-conscious businesses to advanced IP telephones.
  • Installation: Depending on the system you choose, you might need professional installation or you can set it up yourself.


What's the Difference Between Business and Residential Phone Lines?

While they might seem similar, there are key differences:

  • Features: Business phone lines often come with advanced features like multiple lines, call forwarding and auto-attendants.
  • Cost: Business lines might be more expensive due to the additional features and the volume of calls.
  • Reliability: Business phone lines often come with service level agreements (SLAs), ensuring higher uptime and reliability.

What is a PBX System for Small Business?

A PBX (Private Branch Exchange) system allows businesses to have multiple phone lines under one main number. It can route calls, offer voicemail, and provide other advanced features. PBX systems can be hardware-based or cloud-based. They're ideal for businesses that need multiple lines and want to present a professional image to callers.


What is the Best Phone for a Small Business?

The best phone for your small business depends on your specific needs and budget. Telrex offers a variety of options:

  • Budget-Friendly: Their refurbished telephones offer reliable performance at a fraction of the cost of new phones.
  • IP Telephones: For businesses looking for modern solutions, their IP telephones offer advanced features and flexibility.
  • Digital Phones: These digital phones offer clear sound quality and are ideal for businesses that want a mix of traditional and modern features.
  • Analogue Telephones: For businesses that prefer traditional systems, these analogue telephones are reliable and easy to use.


Our Top Phone Model Recommendations for Small Businesses

When it comes to choosing the best phone models for your small business, it's essential to consider both functionality and affordability. At Telrex, we've curated a list of our favourite models that have been tried and tested by numerous businesses and have proven to be reliable and efficient. 


Here are our top phone picks for small businesses :


Yealink SIP-T54W Gigabit IP Phone

Features: This model boasts a 4.3-inch colour screen, built-in Bluetooth, and Wi-Fi. It's designed for busy professionals and offers a user-friendly interface.

Why We Love It: Its versatility and advanced features make it a top choice for businesses that require seamless communication.

Yealink SIP-T54W Gigabit IP Phone

Avaya 9611G Gigabit IP Desk Phone

Features: The Avaya 9611G offers crystal-clear sound quality, easy integration with phone systems, and a user-friendly interface. It's designed for professional environments and ensures smooth and productive conversations.

Why We Love It: Its reliability and advanced capabilities make it perfect for businesses seeking a dependable communication solution.

Avaya 9611G Gigabit IP Desk Phone

Avaya 9608G Gigabit IP Desk Phone

Features: This refurbished model is not only affordable but also offers seamless integration with phone systems. It's designed for businesses that need a reliable and feature-rich desk phone.

Why We Love It: Its exceptional sound quality and user-friendly interface make it a favourite among our clients.

Avaya 9608G Gigabit IP Desk Phone

LG Aria LDP-7024D Display Phone

Features: This black, refurbished model comes with a 3-line x 24-character monochrome LCD display, 24 programmable buttons, and a speakerphone. It's designed to work with a phone system (PABX).

Why We Love It: Its key features, such as call forwarding and conference calling, make it a top choice for businesses looking for a reliable phone system.

LG Aria LDP-7024D Display Phone

Yealink W59R Cordless Handset

Features: The W59R is a ruggedized DECT handset with integrated Bluetooth and a vibration alarm. It's designed for environments where there may be dust, humidity, and harsh conditions.

Why We Love It: Its durability and advanced features make it suitable for businesses that require a robust communication solution.

Yealink W59R Cordless Handset

The Importance of Phone User Manuals

Every phone system comes with its unique features and functionalities. To get the most out of your system, it's crucial to understand its operations thoroughly. Telrex offers an extensive collection of telephone manuals for a wide range of brands and systems. These manuals provide step-by-step guides on installation, programming, and efficient operation. 

Whether you're using Aristel, Samsung, LG Aria, Commander, Panasonic, Hybrex, NEC, or Nitsuko phone systems, there's a comprehensive manual available for free download in PDF format.


The Environmental Impact of Refurbished Phones

In an era where sustainability is paramount, opting for refurbished phones can be an eco-friendly choice. By giving pre-owned phones a second life, businesses not only save money but also contribute to reducing electronic waste. Refurbished phones undergo rigorous testing and quality checks to ensure they function as well as new ones. So, not only do you get a reliable phone system at a fraction of the cost, but you also make a positive impact on the environment.


Why Choose Refurbished Models?

In the quest for cost-effective solutions, many businesses are turning to refurbished phone models. But why?

  • Cost-Effective: Refurbished models are often available at a fraction of the original cost, making them an affordable choice for businesses on a budget.
  • Reliability: These models have been tested and certified to ensure they meet the highest standards of quality and performance.
  • Eco-Friendly: Choosing refurbished models is also an eco-friendly option as it reduces electronic waste and promotes recycling.

At Telrex, we offer a range of refurbished models from top brands like Avaya and LG-Aria. These models deliver the same quality and reliability as new ones but at a reduced cost. So, if you're looking to upgrade your phone system without breaking the bank, consider our refurbished range.

For more details on any of the models mentioned or to explore other options, feel free to check out our manuals or contact our team for personalised recommendations.


Choosing the right landline phone system for your small business is crucial for effective communication. By understanding your needs and exploring the options available, you can find a solution that's both cost-effective and efficient. Whether you're looking for a traditional analogue phone or a modern IP telephone, Telrex has got you covered.

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